The ReliefSpring Giving Promise
At ReliefSpring, your trust matters. Every donation is treated with care, accountability, and respect—because giving should feel safe, transparent, and meaningful.
When you donate through ReliefSpring, you’re not just supporting a cause. You’re trusting us to help ensure your contribution reaches people who genuinely need it. We take that responsibility seriously.
Protected Donations
Every donation on ReliefSpring is covered by our Giving Promise. We actively work to prevent misuse, fraud, and misrepresentation, so your generosity is protected—no matter the amount.
One-Year Peace of Mind
Your donation is protected for up to one year. If at any point you have concerns about how your contribution is being used, our support team is here to listen and help.
Secure Giving, Anywhere
Whether you’re giving locally or internationally, your donation is safeguarded. ReliefSpring uses secure payment systems, ongoing monitoring, and fraud-prevention tools to support safe global giving.
How the Giving Promise Works
1. Submit a concern
Reach out through our support form to let us know what’s worrying you.
2. Share the details
Briefly explain the issue so we can understand the situation.
3. We review carefully
Our Trust & Support team investigates thoroughly and follows up if more information is needed.
4. Resolution or refund
If a claim is approved, a full refund is issued within 3–10 business days.
ReliefSpring was built to make giving simpler, safer, and more human. Your generosity creates real impact—and we’ll do everything we can to protect it.
Give with confidence. We’re here to support you.